For most of its six-year history, Preferred Offices' approach to getting three or nine-page contracts into the hands of new or returning customers was pretty typical: by emailing a protected Word document, or sometimes by fax. In a small percentage of cases, customers would actually come into Preferred Offices headquarters to sign agreements in person. That manual, high-friction approach is becoming a thing of the past. Since late 2007, when it started using EchoSign, Preferred Offices has transformed contract administration into a systematic process.

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